Term of Service

OVERVIEW

Welcome to Velvetra! The terms “we”, “us” and “our” refer to Velvetra. Velvetra operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Velvetra is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your place of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is accurate, current, and complete.

You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer or assign your account to another person.

SECTION 2 – OUR PRODUCTS

We make every effort to display product information accurately. However, product colors or appearance may vary depending on your device and settings.

We do not guarantee that the quality or appearance of products will meet your expectations. Product descriptions and availability are subject to change without notice, and we reserve the right to discontinue any product at any time.

SECTION 3 – ORDERS

Placing an order constitutes an offer to purchase. Velvetra reserves the right to accept or reject any order at its discretion. Orders are not accepted until payment is received and confirmed.

Once an order is accepted, cancellation may not be possible. If an order is modified or canceled, we will attempt to notify you using the contact information provided.

All purchases are subject to our Refund Policy. Purchases are intended for personal use only and not for resale.

SECTION 4 – PRICES AND BILLING

Prices and promotions may change without notice. The price charged will be the price displayed at checkout at the time the order is placed.

Prices do not include taxes, shipping, customs, or handling fees unless stated otherwise. You agree to provide accurate and up-to-date billing and payment information and authorize us to charge your selected payment method.

SECTION 5 – SHIPPING AND DELIVERY

Delivery times are estimates only and not guaranteed. We are not responsible for delays caused by carriers, customs, or events beyond our control. Risk of loss passes to you once the order is handed to the carrier.

SECTION 6 – INTELLECTUAL PROPERTY

All content on the Services, including text, images, logos, graphics, and design, is owned by Velvetra or its licensors and is protected by applicable intellectual property laws.

You may use the Services for personal, non-commercial use only. Unauthorized use of any content is prohibited. All rights not expressly granted are reserved.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools “as is” and “as available” without warranties. We are not responsible for your use of optional third-party tools.

SECTION 8 – THIRD-PARTY LINKS

The Services may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of third-party sites. Accessing third-party sites is at your own risk.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Velvetra is powered by Shopify. However, all transactions are between you and Velvetra. Shopify is not responsible for any aspect of sales or products purchased through our store.

SECTION 10 – PRIVACY POLICY

Your personal information is governed by our Privacy Policy and Shopify’s Privacy Policy. By using the Services, you acknowledge that you have read and understood these policies.

SECTION 11 – FEEDBACK

Any feedback you submit may be used by us without restriction or compensation. You confirm that you have the right to submit such feedback and that it does not violate any laws or third-party rights.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

We reserve the right to correct errors or inaccuracies and to cancel orders if information is inaccurate, at any time without prior notice.

SECTION 13 – PROHIBITED USES

You may use the Services only for lawful purposes. Any misuse, abuse, violation of laws, or infringement of rights may result in termination of access.

SECTION 14 – TERMINATION

We may terminate or suspend access to the Services at any time. Obligations incurred prior to termination will survive termination.

SECTION 15 – DISCLAIMER OF WARRANTIES

The Services and all products are provided “as is” and “as available” without warranties of any kind, express or implied, to the fullest extent permitted by law.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Velvetra shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Services or products.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless Velvetra and its partners from any claims arising out of your breach of these Terms or misuse of the Services.